USER
The user declares that they are of legal age (18 years) and possesses the necessary legal capacity to contract the products offered on the website in accordance with the conditions outlined below, which they declare to understand and accept.
The user is responsible for providing their data correctly during the contracting processes established on the MACSON website, paying special attention to the introduction of personal, banking, and delivery details of the order.
The user commits not to engage in the following behaviors, which constitute criminal acts punishable by law:
Providing false information about the buyer or the card number used as a means of payment.
Using data from persons other than the buyer.
Usurping the condition of holder of foreign cards.
Using card numbers generated by computer programs or similar algorithms.
MACSON is not responsible for the truthfulness and accuracy of the data filled in by the user and for this reason will not assume any responsibility for individuals who violate the regulations.
By registering on the MACSON website, the user will choose a password that will later be confirmed via email. The user must duly safeguard the keys and passwords provided for their access as a registered user, as they are personal and confidential, and the user is responsible for their use by a third party due to a breach of their duty of custody.
MACSON reserves the right to cancel a user's access account if fraudulent, speculative, or bad faith acts are detected in the use of this service.
PURCHASE PROCESS
The purchase process is as follows:
a) Selection of Products
You can choose the product by clicking on the desired image, where you can view its characteristics in more detail by opening the product sheet (size, quantities, colors, etc.). Products must be added to the cart, and once you have completed your selection, which you can repeat as many times as you wish, you will click "Finalize Order" to continue formalizing your purchase.
b) Registering Your Data
To make a purchase, you can identify yourself as a user of the platform with your email and password, create a new user at that moment, or, if you prefer, purchase as a guest, providing only the strictly necessary data to manage your order.
c) Delivery Details
Choose the option that is most convenient for the delivery of your order. You can enter a delivery address at the point you wish or collect it at any of our stores. The platform will calculate the shipping costs depending on the area or country of shipment.
d) Payment
Accepted payment methods include credit cards (Visa, MasterCard, American Express, and Bizum) and through the PayPal system. Fill in the necessary fields corresponding to the chosen payment method, with the option to request an invoice by filling in the tax details.
e) Order Confirmation
Please check that all details of your purchase are correct (products, characteristics, quantities, delivery location, total amount, etc.) by clicking "Finalize Purchase" to formalize your purchase. Once your purchase request is received, MACSON will proceed to review and verify that it meets all requirements for processing. You will then receive an email in which MACSON confirms that your order has been placed.
f) Receipt of Purchase Ticket
Upon receipt of the product, a printed copy of the purchase ticket will be included.
PRODUCT AVAILABILITY
All orders are subject to product availability, so if there are issues regarding their supply or if products are out of stock, the customer will be immediately informed, and a refund of the amount for the out-of-stock product(s) will be processed.
If a product is unavailable, but others in the same order are, the user will be informed by phone or email of the cancellation of only the unavailable products. The rest of the order will continue to be processed so the customer can receive it as soon as possible.
PRICES
The applicable prices are those indicated on the website on the date of the order.
The company reserves the right to change prices without affecting, except as mentioned below, orders made prior to and formalized by us with the "Confirmation of Shipment".
The prices of our products are expressed in euros and include VAT (Value Added Tax).
The prices of our products exclude any possible expenses that may arise depending on the shipping conditions. The final price of each order will be reflected in the purchase summary before finalizing the payment, always considering that shipments of orders over €80 to the Peninsula and Balearic Islands are free.
If MACSON occasionally and absolutely unintentionally makes a technical or human error and assigns an incorrect price to a product, reasonably foreseeable or detectable as such by the user, and the product with the incorrect price is purchased by the user, they will be informed as soon as possible and may choose to either reconfirm their purchase at the correct price or cancel it. However, if it is not possible to contact the customer, the order will be considered canceled, and the user will be refunded the entire amount paid.
The company will not be obliged to supply any product at an incorrect lower price (including after the "Confirmation of Shipment") if the pricing error is obvious and unmistakable and could reasonably have been recognized by the user and/or the company.
OFFERS, PROMOTIONS, AND DISCOUNT CODES
Macson’s offers, promotions, or discount codes are non-cumulative and are limited to one per person and per order unless stated otherwise. Only one discount code can be used per order and shopping cart.
Discount codes are non-refundable and cannot be exchanged for cash, and in the event of a return or exchange, the value of the code or promotion will not be refunded.
If you have a promotional code, you can use it before finalizing your order in the ‘Order Summary’. Enter the promotional code in ‘Add Gift Voucher’ and click ‘Validate’. If the discount code is valid, you will see the discount applied to ‘My Purchase’ on the right side of the screen. If the code can be used in a physical store, show the code at checkout for it to be applied to your purchase.
PAYMENT METHODS
All transactions are carried out through a secure payment system, and the confidential payment data is transmitted directly and encrypted to the entity responsible for the collection.
The payment methods that can be chosen to formalize purchases through our website are as follows:
Credit bank cards: Visa, Mastercard, American Express.
PayPal System (you will be redirected to the PayPal page to make the payment).
Bizum.
In any case, the choice of payment method is made during the purchase process on the corresponding screen, and depending on the chosen payment option, you will access the necessary fields to formalize the payment for your purchase.
Providers or issuers of payment methods may adopt anti-fraud measures that lead to the rejection of certain types of operations. MACSON is not responsible for the application of such security policies.
Payment will be made at the end of the purchase process and will be a prerequisite for formalizing the transaction. In no case can payment be made afterward. Payment through deferred procedures, such as cash on delivery or bank transfer, is not accepted.
SHIPPING AND TRANSPORT
Shipments to Spanish mainland territory and the Balearic Islands will be free for orders over €80. For orders sent to mainland territory and the Balearic Islands below €80, the shipping costs are €6,49. The website will calculate shipping costs outside of the mainland and the Balearic Islands.
Shipments will be made once product availability is confirmed and payment is confirmed.
The estimated delivery time in Spanish mainland territory is 24 to 48 hours*, from Monday to Friday, for orders placed on business days. In the Spanish insular territory, Ceuta, and Melilla, the estimated time is 48 to 72 hours*, from Monday to Friday, for orders placed on business days.
*During the Sales season and Outlet products, deliveries may be delayed.
However, MACSON will strive to adhere to this timeframe and will not be responsible for exceeding the initially estimated timeframe for any reason. Shipments to the Canary Islands, Ceuta, and Melilla, and to other territories outside Spain are not free and will have a specific cost indicated at any moment in the purchase process; these expenses are paid in advance in the purchase process through the payment methods established on this website. Regarding the delivery time, you will also find the timeframes during the purchase process, which will be determined by the transport companies. Purchases can be received at any address as long as it is not a post office box.
MACSON is not responsible if the delivery addresses are incorrect or incomplete. You can place your order and set a delivery address different from your personal data. This way, we aim to offer you the greatest ease and convenience possible. You can check the status of a shipment through the Send Cloud platform, where you will see all the information regarding your order reflected and updated.
If delivery cannot be made due to the recipient's absence, the transport agency will leave an indication note and will try to contact the recipient by phone. After a failed attempt, the customer must contact the transport agency to proceed with the delivery.
The "Click&Collect" service is also available at any of our stores.
ONLINE DISPUTE RESOLUTION
In accordance with Article 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for online dispute resolution between the customer and the brand, without the need to go to the courts of justice, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between both parties. This body is neutral and will negotiate with both parties to reach an agreement, and may ultimately suggest and/or impose a solution to the dispute.
Link to the ODR platform: http://ec.europa.eu/consumers/odr/
CHANGES AND RETURNS
RIGHT OF WITHDRAWAL
The customer has the right to withdraw from the purchase and return the product(s) and/or request a size exchange (except for the products described in the next section), without providing any justification, within 30 calendar days from the date of receipt. If the products in the order are delivered separately on different dates, the return period will begin from the date the last product is received.
If the customer decides to keep some items and partially cancel their order or return part of it, they will be responsible for the management costs.
To exercise the right of withdrawal, the customer must notify their decision via email to clientes@macson.es.
A) Conditions for exchanges and/or returns
Macson cannot accept exchanges or returns of worn or damaged garments (unless they are defective or have a manufacturing issue). For hygiene reasons, items such as underwear and face masks cannot be returned. Personalized garments and accessories or those with alterations cannot be exchanged or returned.
B) Free returns
Returns are free of charge when made in a physical store. For returns sent to our warehouse, customers must cover the shipping costs.
Return address:
Macson Warehouse
Calle Industria, 31
Tona, 08551 Barcelona (Spain)
C) Refund processing time
Once we receive the product, we will verify and approve that it meets the return conditions (in its original packaging, with labels attached and any accessories, in the same condition as delivered—unused, unwashed, and unaltered), unless a defect or fault has been reported.
If the return is approved, we will inform you via email and provide an estimated refund date. The refund time may vary depending on bank processes, payment method, and the bank used.
If the refund amount is incorrect, you can contact our online customer service department at clientes@macson.es, and we will do our best to resolve the issue as soon as possible.
D) Online return procedure
To make a return, please click the following link:
https://macson.shipping-portal.com/rp/
You will be redirected to our returns platform. You must use the same email address used for the original purchase. Once the steps are completed and the returned products are received, we will process the refund after verifying their condition.
E) In-store return procedure
You can return your items to any of our Macson physical stores, provided they meet the conditions stated above. The refund will be made either in cash or to the original credit card used.
F) Special conditions for promotional returns
In the case of promotional returns, if the remaining total after the return no longer qualifies for the promotion, the discount or offer applied at the time of purchase will be canceled.
G) Specific conditions for exchanges
Customers can exchange any product purchased from our online store. To do so, they must follow the return process within the specified deadlines and conditions. Once the item is returned, a new order must be placed for the desired size or color.
Personalized garments and accessories cannot be exchanged or returned.
You can also exchange products for another size, color, or a different item at any of our Macson physical stores, provided they are in perfect condition and within the 30-day return period.
To ensure better support, if you'd like to request an exchange, feel free to contact us at clientes@macson.es so our team can assist you with the process.