Shipping to mainland Spain and the Balearic Islands is free for orders over €80. For orders under this amount, the shipping cost is €6.49. Shipping to the Canary Islands, Ceuta, Melilla, and other territories outside Spain will incur an additional charge, which will be shown and paid during checkout.
The shipping cost is not set by us but corresponds to the rates applied by our carriers. Therefore, we cannot be held responsible for delays or losses, as these are handled by external companies.
Orders are shipped once we confirm the product is available and payment has been received.
Delivery times to mainland Spain usually range between 24 and 48 business hours; to the Balearic Islands, Ceuta, and Melilla, between 48 and 72 hours.*
*These times are estimates and may be delayed slightly during sale periods.
You can receive your order at any valid address except P.O. boxes, and it is important that you provide a correct address.
To track your shipment, you can use the Sendcloud platform, where you will find all updated information.
If no one is available to receive the order, the courier will leave a note and try to contact you. If they cannot reach you, you will need to get in touch with them to arrange a new delivery.
Additionally, you have access to the free “Click & Collect” service at any of our stores.